Q&A with our Employee of the Quarter - Lyndsey Kirkwood

Can you tell us about your role at Commsworld and what your day-to-day responsibilities look like?

I work within sales, and I have a diverse base of customers and partners that I manage.  I also support some of our account directors with key clients.  Day to day I manage a couple of customer specific mailboxes and trackers which I update regularly whilst building quotes and supporting my customer base with any issues.

How long have you been with the company, and what inspired you to join?

I’ve been with the company two years in March.  I’d unfortunately been made redundant and was looking for a new role when this post came up.  I’d come across CW many times in previous telco roles I’d held and already knew many people who worked within the business, so I thought it would be an ideal fit, and the timing was perfect.

What’s your favourite part of your job? 

My customers are spread out across a wide range of industries so it’s always interesting to hear more about what they do and how our products and services can help them by tailoring solutions to meet their needs and helping them overcome challenges.

Are there any big projects or achievements you’re particularly proud of? 

The first year was a bit of a challenge, picking up legacy work and broken processes.  It took a while to see the woods for the trees but with the support of my team and colleagues we’ve built robust and slicker processes, making things easier to manage and enabling us to deliver a better experience for our customers.

How do you collaborate with other teams or departments? 

My role involves a great deal of account management which means I often need to reach out to colleagues across all our teams for guidance and support.  I WFH but have built up some really strong relationships with colleagues over Teams.

How does it feel to be recognised as Employee of the Quarter? 

It was very unexpected, so I was surprised but genuinely touched that some of my colleagues and peers decided to vote for me.

What do you think contributed to this achievement? 

I’m not sure to be honest!  From my very first role my approach to work has always been get it done and do it well and I’ve tried not to deviate from this.

What’s one skill or lesson you’ve learned in your time here? 

Throughout my time in telecoms, I’ve not dealt much with Mitel products or VoIP services, through training, learning on the job and colleagues keeping me right, I’ve learned a lot more about both.

If you had to describe your job in three words, what would they be? 

Challenging but interesting!

What’s something your colleagues/people might not know about you? 

I’m a huge music fan – especially all types of metal, the heavier the better!  I probably spend the same amount of money on concert tickets in a year as the average family of 4 does on a holiday