UC Network Solution Architect
Department : Pre-Sales
Location: Edinburgh/ Hybrid Working
Salary: Dependant on experience
Job Purpose
We are seeking a highly skilled and experienced Network Solution Architect to join our team. The ideal candidate will have expertise in Unified Communications (UC) solutions, with a particular focus on Mitel and 8x8 technologies including their Contact Centre solutions. You will be responsible for designing and architecting network and communication infrastructures for both public and private sector clients, providing detailed technical designs that are handed over to the implementation team. In this role, you will collaborate with internal teams, stakeholders, and external vendors to deliver robust and secure network solutions. Your knowledge of WAN, LAN, Wi-Fi, and Network Security will be essential in creating scalable and reliable architectures that meet the business and technical requirements of our clients.
Key Responsibilities:
Solution Architecture & Design:
- Design end-to-end Unified Communications (UC) solutions using Mitel and 8x8 platforms.
- Develop detailed network architecture designs, considering the client’s business objectives, technical requirements, and industry standards.
- Knowledge and understanding of Microsoft Teams, Operator Connect & Direct Routing, how UC Platforms integrate with this ubiquitous collaboration application and the associated License types.
- Ensure high availability, redundancy, and failover capabilities in the network design.
- Document and hand over solution designs to the implementation team for execution.
Network Infrastructure:
- Knowledge and experience WAN, LAN, Firewall and Wi-Fi network designs, ensuring optimal performance, scalability, and security.
- Collaborate with the implementation team during the handover process, providing clear technical documentation and support.
Public & Private Sector Collaboration:
- Work with public sector organisations (e.g., government, healthcare, education) and private enterprises, understanding their unique requirements and compliance needs.
- Provide solutions that meet regulatory standards and security protocols.
Project Management & Stakeholder Collaboration:
- Collaborate with project managers and business analysts to define project scopes, timelines, and deliverables.
- Present technical solutions to clients and stakeholders, translating complex architectures into business-friendly language.
- Lead technical workshops and provide comprehensive documentation on solution designs.
Vendor & Partner Collaboration:
- Act as the primary technical liaison with Mitel and 8x8 representatives.
- Evaluate market place and recommend new technologies, platforms, and best practices.
Essential Skills & Experience:
- Unified Communications Expertise: Hands-on experience designing Mitel and 8x8 solutions.
- Network Architecture: Proficiency in WAN, LAN, Wi-Fi, and firewall design and documentation.
- Security & Compliance: Knowledge of network security principles, firewall configurations, and public-sector compliance standards.
- Technical Leadership: Proven ability to lead network solution designs and collaborate with cross-functional teams.
- Problem-Solving: Strong analytical skills to create effective, scalable, and secure network architectures.
Preferred Qualifications:
- Certifications: Relevant certifications (e.g., Mitel, 8x8, CCNA, CCNP, or equivalent) are a plus.
- Industry Experience: Experience working with public sector clients, understanding their specific compliance and security requirements.
- Familiarity with cloud-based telephony and collaboration platforms.
- Experience with SD-WAN and cloud networking technologies is advantageous.
Personal Attributes:
- Excellent communication and presentation skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong organisational and time-management skills.
Benefits:
- Competitive salary and performance-based incentives.
- Professional development and certification support.
- Flexible working arrangements.
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